FREQUENTLY ASKED QUESTIONS ↩
FREQUENTLY ASKED QUESTIONS ↩
FAQ
Everything you need before you order — files, sizes, turnaround, shipping, and the fine print. Can't find it? Just ask.
Getting started.
Fine art giclée printing, reproductions, photo printing, and limited editions — plus 3D printing, file prep, and color correction.
Start an order online — you'll get upload instructions by email right after checkout. Prefer to talk first? Use the Contact page and we'll walk you through it.
For prints: JPEG, PNG, TIFF, or PDF — highest resolution available, sized to your final print dimensions. Not sure your file is ready? Our file prep & color service ($65/file) gets it print-perfect. For 3D printing, sent to scale: FBX, STL, C4D, or OBJ.
Eleven sizes from 8 × 10 up to 24 × 36 — each with its exact price — listed right in our online order portal, no quote needed. Custom and oversized formats are always available too: just get in touch.
Because the paper costs us different amounts. Ultra Premium Luster is a resin-coated photographic surface. Hot Press and Cold Press are 100% cotton rag — heavier, more expensive, and archival for generations. Pricing by tier means you pay for the surface you actually chose, instead of subsidizing someone else's.
Typically 3–5 business days. Need it faster? Rush pricing is a percentage on top of the print price:
- +25% · Two-day turnaround
- +50% · Next-day turnaround
- +100% · Same-day turnaround
Getting it to you.
Yes. Fill out the Contact page and we'll send options and pricing for your location.
Lamps and objects ship anywhere in the U.S. for a $15 flat rate, and magnets for $10. Pickup at our Ridgewood studio is free. For prints, custom work and international orders, we'll confirm shipping with you before production. See our Shipping Policy for details.
Not yet — but it's coming soon. Stay tuned.
The fine print.
All major credit cards and PayPal.
Yes — $85. A small print takes the same setup, color check, and handling as a large one, so the minimum keeps our pricing honest for everyone. Only need one small print? Order a set, or start with an 8 × 10 proof at $30 — we credit it toward your production order.
Yes. Volume pricing starts at five prints: 5–9 save 10%, 10–24 save 15%, 25+ save 20%. Identical reprints are always 20% off, so editions and restocks get cheaper over time. Students, artists, and nonprofits — just ask.
Ready-made items like lamps, magnets and objects can be returned within 14 days of delivery if unused. Custom prints and custom work are exchange-only: if there's ever an issue with your print, we'll reprint it at no cost. See our Returns & Refunds policy for details.
Just ask.
Email us at info@impreso.nyc or use the contact page — and when you're ready, start your order online.