FREQUENTLY ASKED QUESTIONS ↩

FREQUENTLY ASKED QUESTIONS ↩

Good to know

FAQ

Everything you need before you order — files, sizes, turnaround, shipping, and the fine print. Can't find it? Just ask.

Ordering & files

Getting started.

Fine art giclée printing, reproductions, photo printing, and limited editions — plus 3D printing, file prep, and color correction.

Start an order online — you'll get upload instructions by email right after checkout. Prefer to talk first? Use the Contact page and we'll walk you through it.

For prints: JPEG, PNG, TIFF, or PDF — highest resolution available, sized to your final print dimensions. Not sure your file is ready? Our file prep & color service ($65/file) gets it print-perfect. For 3D printing, sent to scale: FBX, STL, C4D, or OBJ.

Eleven sizes from 8 × 10 up to 24 × 36 — each with its exact price — listed right in our online order portal, no quote needed. Custom and oversized formats are always available too: just get in touch.

Because the paper costs us different amounts. Ultra Premium Luster is a resin-coated photographic surface. Hot Press and Cold Press are 100% cotton rag — heavier, more expensive, and archival for generations. Pricing by tier means you pay for the surface you actually chose, instead of subsidizing someone else's.

Typically 3–5 business days. Need it faster? Rush pricing is a percentage on top of the print price:

  • +25% · Two-day turnaround
  • +50% · Next-day turnaround
  • +100% · Same-day turnaround
Shipping & pickup

Getting it to you.

Yes. Fill out the Contact page and we'll send options and pricing for your location.

Free pickup at the Ridgewood studio, and free local delivery in Queens, Brooklyn, and Manhattan. For the rest of the U.S. and international, we'll send a quote.

Not yet — but it's coming soon. Stay tuned.

Payment & policies

The fine print.

All major credit cards and PayPal.

Yes — $85. A small print takes the same setup, color check, and handling as a large one, so the minimum keeps our pricing honest for everyone. Only need one small print? Order a set, or start with an 8 × 10 proof at $30 — we credit it toward your production order.

Yes. Volume pricing starts at five prints: 5–9 save 10%, 10–24 save 15%, 25+ save 20%. Identical reprints are always 20% off, so editions and restocks get cheaper over time. Students, artists, and nonprofits — just ask.

We don't offer refunds, but if there's ever an issue with your print, we're happy to exchange it for a revised version.

Still have a question?

Just ask.

Email us at info@defithenorm.com or use the contact page — and when you're ready, start your order online.