FREQUENTLY ASKED QUESTIONS ↩
FREQUENTLY ASKED QUESTIONS ↩
FAQ
Everything you need before you order — files, sizes, turnaround, shipping, and the fine print. Can't find it? Just ask.
Getting started.
Fine art giclée printing, reproductions, photo printing, and limited editions — plus 3D printing, file prep, and color correction.
Start an order online — you'll get upload instructions by email right after checkout. Prefer to talk first? Use the Contact page and we'll walk you through it.
For prints: JPEG, PNG, TIFF, or PDF — highest resolution available, sized to your final print dimensions. Not sure your file is ready? Our file prep & color service ($20/file) gets it print-perfect. For 3D printing, sent to scale: FBX, STL, C4D, or OBJ.
Every available size — with its exact price — is listed right in our online order portal, no quote needed. Custom and oversized formats are always available too: just get in touch.
Typically 3–5 business days. If you need something sooner, tell us up front and we'll do everything we can to meet your deadline.
Getting it to you.
Yes. Fill out the Contact page and we'll send options and pricing for your location.
Free pickup at the Ridgewood studio, and free local delivery in Queens, Brooklyn, and Manhattan. For the rest of the U.S. and international, we'll send a quote.
Not yet — but it's coming soon. Stay tuned.
The fine print.
All major credit cards and PayPal.
Yes — students, artists, and nonprofits. And we love our regulars: clients who work with us often receive a special rate.
We don't offer refunds, but if there's ever an issue with your print, we're happy to exchange it for a revised version.
Just ask.
Email us at info@defithenorm.com or use the contact page — and when you're ready, start your order online.