Good to know
FAQ (13)
Everything you need before you order — files, sizes, turnaround, shipping, and the fine print. Can't find it? Just ask.
Ordering & files
Getting started.
What do you offer?
Fine art giclée printing, reproductions, photo printing, and limited editions — plus 3D printing, file prep, and color correction.
How do I send my files?
Start an order online — you'll get upload instructions by email right after checkout. Prefer to talk first? Use the Contact page and we'll walk you through it.
What file formats do you accept?
For prints: JPEG, PNG, TIFF, or PDF — highest resolution available, sized to your final print dimensions. Not sure your file is ready? Our file prep & color service ($65/file) gets it print-perfect. For 3D printing, sent to scale: FBX, STL, C4D, or OBJ.
What sizes do you print?
Eleven sizes from 8 × 10 up to 24 × 36 — each with its exact price — listed right in our online order portal, no quote needed. Custom and oversized formats are always available too: just get in touch.
Why does the paper change the price?
Because the paper costs us different amounts. Ultra Premium Luster is a resin-coated photographic surface. Hot Press and Cold Press are 100% cotton rag — heavier, more expensive, and archival for generations. Pricing by tier means you pay for the surface you actually chose, instead of subsidizing someone else's.
What's your turnaround time?
Typically 3–5 business days. Need it faster? Rush pricing is a percentage on top of the print price: +25% two-day · +50% next-day · +100% same-day.
Shipping & pickup
Getting it to you.
Do you ship worldwide?
Yes. Fill out the Contact page and we'll send options and pricing for your location.
How much does shipping cost?
Free pickup at the Ridgewood studio, and free local delivery in Queens, Brooklyn, and Manhattan. For the rest of the U.S. and international, we'll send a quote.
Do you offer mounting and framing?
Not yet — but it's coming soon. Stay tuned.
Payment & policies
The fine print.
What payment methods do you accept?
All major credit cards and PayPal.
Is there a minimum order?
No. Order one print or a full edition — every size has a fixed price, listed up front. Testing a paper first? Start with an 8 × 10 proof at $30 and we credit it toward your production order.
Do you offer discounts?
Yes. Volume pricing starts at five prints: 5–9 save 10%, 10–24 save 15%, 25+ save 20%. Identical reprints are always 20% off, so editions and restocks get cheaper over time. Students, artists, and nonprofits — just ask.
What's your return policy?
Ready-made items — lamps, magnets and objects — can be returned within 14 days of delivery or pickup if they're unused and in their original packaging. Custom prints and custom projects are made to your file and specs, so they're exchange-only: if there's a problem with print quality or color, tell us within 7 days and we'll reprint it free. Full details on our Returns & Refunds page.
Still have a question?
Just ask.
Email us at info@impreso.nyc or use the contact page — and when you're ready, start your order online.